Dog and owner sitting on a bench

Policyholders

Providing Superior Services

American Pet Insurance Company and its Program Managers and Third Party Administrators strive to consistently provide policyholders with superior service. We value your input and comments. In order to answer your inquiries in the most efficient manner, please note the following:  

How to Purchase a Policy

American Pet Insurance Company does not directly offer or solicit business except through fully licensed and appointed Managing General Agents (MGA).  An MGA is a company that is paid a commission by APIC to source and underwrite pet health insurance on our behalf.  If you are interested in purchasing a policy from an MGA appointed by American Pet Insurance Company, please contact one of APIC’s MGA’s by selecting a link to the right under the Program Partners section.

How to File a Claim

If you wish to file a claim you should report your loss to the MGA through which you purchased your policy.

If you are not sure of the company that helped you purchase your APIC policy and wish to report a claim directly to American Pet Insurance Company, you may do so by calling our toll free number (877) 589-1841 or by sending an email to [email protected].

How to Send Us Feedback

If you wish to make a general comment or have any other inquiry, please send us an email to [email protected].

Underwriting

Not all insurance coverage or products are available in all jurisdictions. All coverage and products are subject to meeting APIC’s individual state approved pricing, coverage and underwriting requirements.